Shipping policy
Shipping Policy
Thank you for shopping with Denvo Star LLC.
Order Processing
All orders are processed within 4–7 business days after payment confirmation.
Custom-made, personalized, and made-to-order products may require additional production time depending on the design, customization requirements, and order quantity. Production timelines will be communicated when necessary.
Shipping Times
Estimated delivery times vary depending on destination, shipping method, and customs clearance.
Typical delivery estimates:
United States: 7–15 business days
Europe: 7–15 business days
Canada & Australia: 8–18 business days
Other International Destinations: 7–20 business days
Delivery times are estimates only and are not guaranteed.
Shipping Charges
Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.
Customs Duties & Taxes
Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities unless otherwise agreed in writing.
Tracking Information
Once your order has been shipped, tracking information will be provided via email or WhatsApp where applicable.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Denvo Star LLC is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Shipping Delays
Denvo Star LLC is not responsible for delays caused by customs inspections, weather conditions, courier service interruptions, transportation disruptions, government actions, or other events beyond our reasonable control.
Lost or Damaged Shipments
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery or the estimated delivery date.
Please include your order number, photographs (if applicable), and a description of the issue so we can investigate and assist you.
Contact Information
For shipping-related questions, please contact:
Denvo Star LLC
info@denvostar.com
https://denvostar.com